FAQs

• Jombazzar is absolutely free set-up. We online charge a nominal 10% service fee for every sales transaction. This fee includes payment gateway charges (does not include Buy Now Pay Later Charges).

• Your domain name will be assigned to your dedicated micro site/e-store. For example: www.jombazzar.my/Jombazzar/ABC_Store
• Every product uploaded to your e-store will also be assigned to a dedicated deep link for social media & external sharing purposes. For example: www.jombazzar.my/Jombazzar/product/blueberry_cheesecake.

• No, you don’t need to be a designer or developer to use Jombazzar.
• Customize the look and feel of your store with the online store builder.
• If you need extra help, you can contact our support team.

• We are currently available throughout Malaysia with plans to example to neighboring countries soon.

• We currently support English & Bahasa Melayu.

• Jombazzar is absolutely free set-up. We online charge a nominal 10% service fee for every sales transaction. This fee includes payment gateway charges (does not include Buy Now Pay Later Charges).

• Your domain name will be assigned to your dedicated micro site/e-store. For example: www.jombazzar.my/Jombazzar/ABC_Store
• Every product uploaded to your e-store will also be assigned to a dedicated deep link for social media & external sharing purposes. For example: www.jombazzar.my/Jombazzar/product/blueberry_cheesecake.

• No, you don’t need to be a designer or developer to use Jombazzar.
• Customize the look and feel of your store with the online store builder.
• If you need extra help, you can contact our support team.

• We are currently available throughout Malaysia with plans to example to neighboring countries soon.

• We currently support English & Bahasa Melayu.

• Jombazzar is absolutely free set-up. We online charge a nominal 10% service fee for every sales transaction. This fee includes payment gateway charges (does not include Buy Now Pay Later Charges).

• Your domain name will be assigned to your dedicated micro site/e-store. For example: www.jombazzar.my/Jombazzar/ABC_Store
• Every product uploaded to your e-store will also be assigned to a dedicated deep link for social media & external sharing purposes. For example: www.jombazzar.my/Jombazzar/product/blueberry_cheesecake.

• No, you don’t need to be a designer or developer to use Jombazzar.
• Customize the look and feel of your store with the online store builder.
• If you need extra help, you can contact our support team.

• We are currently available throughout Malaysia with plans to example to neighboring countries soon.

• We currently support English & Bahasa Melayu.

• You may change the language option by clicking on the language icon situated at the top right of the site.

• Use only our official website: https://www.jombazzar.my
• Keep all transactions within Jombazzar
• Be wary of anyone who asks you to make payment without going through the checkout page.
• Look out for suspicious-looking messages
• Poor spelling and grammar, or links that request for sensitive information such as your password, or one-time password (OTP) are signs of a scam message.
• Never share sensitive account information
• Account information such as passwords, OTPs, password reset links, and even a photo of yourself can help fraudsters get access to your account.
• As Jombazzar will never ask you for this information outside of the Jombazzar App, be wary of those who ask.
• Practise good password habits
• Avoid using the same passwords/PIN numbers across different platforms
• If you suspect that you’ve received a scam message, reach out immediately to Jombazzar Customer Service with a screenshot of the message.

• If you encounter technical issues on Jombazzar App, such as problem loading pages, payment not processing, inability to add product to cart, or inability to send messages via Jombazzar Chat, try the following basic troubleshooting techniques:
  • Clear your cache.
  • Log out and log in to your Jombazzar account again.
  • Make sure your Jombazzar App is updated to the latest version.
• Troubleshooting connectivity issues
  • If you are connected via mobile data, ensure you have a stable internet connection.
  • If you are connected via Wi-Fi, restart your modem or router to refresh the internet connection.
  • Turn your phone’s Airplane Mode on and off to reset your connection.
• Troubleshooting device issues
  • Close all other running applications on your device.
  • Restart your device and log in to your Jombazzar account again.
  • Use a different device.
• If the issue still persists, contact Jombazzar Customer Service for further assistance. Do take a screenshot or screen recording to show the technical issue you’ve encountered.

• We are currently working on it.

• All Jombazzar users are not allowed to use emulators, simulators, bots, or other similar software to access Jombazzar. Doing so is considered a violation of Jombazzar’s Terms of Service.
• Account limitations may be imposed on users that are found to have accessed Jombazzar platform via any unauthorised third-party hardware/software or unofficial Jombazzar App version.
• If you have accessed Jombazzar via any unauthorised means unwittingly, or if your account has been suspended due to this violation but it was not committed by you, contact Jombazzar Customer Service for assistance.

• Here are the possible reasons why your account deletion request was rejected:
  • Your account is limited/restricted.
  • Your phone number has been used too many times to register for Jombazzar accounts. Contact Jombazzar Customer Service to provide information on why there have been multiple signups related to your phone number.
  • You still have ongoing orders. Make sure that all your orders are completed, including the ones that are still being delivered or processed for return/refund, before requesting for account deletion.
  • An order is considered to be completed only when the funds for that transaction have been paid out. For instance, a refund must be released to the buyer or payment must be released to the seller in order for an order to be deemed completed for both parties.
  • You still have money in your account balance or ongoing transactions. Ensure that any ongoing transactions, such as account balance withdrawal or transfer, are completed before you request for account deletion.
  • You have exceeded the account deletion limit. You can only delete an account created with the same phone number twice. For example, if you deleted an account once and signed up again using the same phone number, you can only delete it once more. If you sign up for a third time with the same phone number, you will not be able to delete that account.
  • You have a BNPL bill at Jombazzar

• There are several reasons you may not be able to log in to your Jombazzar account. To better understand why, we recommend trying other login methods prior to contacting our customer service agent.
• If you forgot your username, you can also try logging in using your registered phone number instead. Alternatively, you can attempt login via email as well if you previously registered using your Facebook account. You may also reset your account password if you have forgotten it.
• Other failed logins are due to one of the two following reasons:
  • System Limitations
    As part of Jombazzar’s increasing efforts to make the shopping experience safe and enjoyable for all our users, some system limitations have been put in place. This is also to prevent unauthorized access to your account. Therefore if you face this issue we do suggest contacting our customer service.
  • Permanent Suspension
    Finally, we may permanently suspend users who have violated Jombazzar policies. Such users will not be able to log in due to security reasons.
  • For more details on our “DOs” and “DON’Ts”, please refer to our Terms of Service

• If you did not receive your verification code or One-Time Password (OTP) via SMS, it could be due to 2 reasons:
  Network or connectivity issues

• • Try the following basic troubleshooting techniques:
  • Ensure that your phone line signal is full.
  • Resend a verification code (up to 4 attempts).
  • Switch off your mobile phone, remove and re-insert your SIM card, then switch on your mobile phone again. After that, make another request for a verification code.
• Account is linked to another phone number. Check your profile information to ensure that the correct phone number is linked to your Jombazzar account. Should the issue persist, contact Jombazzar Customer Service with the following information ready:
  • Jombazzar username
  • Date and time when the issue occured
  • Phone model and version (Android or iOS)
  • Service provider
  • Last known page where verification code was requested (e.g during password reset, updating bank account details, etc)

• Your phone number may already be linked to an existing Jombazzar account. A phone number can only be registered under one Jombazzar account (same for email addresses).
  There are 2 possible reasons why your phone number may already be linked to an existing Jombazzar account:

• • You have an existing account with the same phone number
  • You might have already signed up and created a Jombazzar account before. Do try to recall the password and log in to the existing account. If you have forgotten your password, learn how to reset your password.
• Your phone number was recycled
  • As phone numbers may be recycled by service providers, it is possible that your phone number previously belonged to someone else.
  • This does not mean that the previous owner has any access to the Jombazzar account linked to your phone number, it only means that outdated information still exists in our system.
  • During the signup process, you can Reclaim Phone Number. Once you do so, a verification code will be sent to your phone number, and you’ll be able to continue with the signup process.

If you are still unable to resolve this issue, contact Jombazzar Customer Service for assistance.

• Your account may be limited if it has been detected to be involved in suspicious activities that violate our Terms of Service. This includes behaviour such as fake order creation, abuse of vouchers/promotions, scam, and more.
• If your account is limited, you may see a pop-up message during login or checkout that informs you about this.
• You can file an appeal to reactivate your account. Here are some documents that you may need to provide, depending on your case:
• For Buyers
  • Valid photo ID (e.g. passport, NRIC, student ID, work ID)
  • Proof of purchase (e.g. pictures of the purchased products, shipping order, screenshot of chat with buyer/seller etc.)
• For Sellers
  • Valid photo ID (e.g. passport, NRIC, student ID, work ID)
  • A copy of business license / SSM registration (if applicable)
  • Proof of shipping / delivery / consignment note
  • Proof of product pre-ownership (e.g. supplier invoice, receipts, etc)
  • Full description of the business model (e.g. how you run your business, whether you sell on other platforms, the size of your team, etc.)
• Limited accounts could be suspended permanently if:
• An appeal was not initiated within 30 days from the date the pop-up message was viewed by you.
• The appeal was rejected.

Unsuccessful login attempts to your Jombazzar account may occur due to the following reasons:

• Incorrect password. Check that you have entered your password correctly. If you have forgotten your password, find out how you can reset your password.
• Expired verification code. When you receive the verification code (OTP) sent via SMS to the phone number linked to your Jombazzar account, ensure that you enter the verification code within the 60-second time limit. Otherwise, you’ll have to request for a new one to be sent again once the time limit is up.
• If you fail to receive your verification code, find out why you might have issues receiving OTPs via SMS and how to resolve them.
• Limited account.
  • Your account may be limited due to:
  • Security reasons, such as suspicious login activity or suspected hacking attempts.
  • Other reasons, such as violation of Jombazzar’s policies.
  • In such cases, you may appeal to reactivate your account or contact Jombazzar Customer Service.
  • Users who violate Jombazzar policies may be permanently suspended. Refer to our Terms of Service and Community Rules for more information.
• Technical issues
• Login errors may sometimes occur due to technical issues. Ensure that your Jombazzar App is updated to the latest version and that you’re using a stable internet connection.
• Incorrect password for third-party accounts
• If you are trying to log in with your Google, Facebook, or Apple account, ensure that the account and password for the third-party account are correct.

• You can login and use the same Jombazzar account across multiple devices. All the details and activities of your account, such as liked products, comments, and purchase history, will remain unchanged
• Do note that Jombazzar will send a One-Time Password (OTP) to the phone number registered to your Jombazzar account as a verification code for every login attempt. As such, do ensure that your phone number is up to date. Find out how you can update your phone number.

To keep your Jombazzar account secure, protect your personal information and transact safely by following these guidelines:

• Never share your account password, One-Time Password (OTP), and Jombazzar PIN number
• These are confidential information that should not be given to anyone, including family and friends. Account password and OTP are usually used for verification purposes for certain actions, such as changing account information.
• Jombazzar will never ask for your personal information.
• Beware of situations where scammers may pretend to be Jombazzar employees and ask for your personal information, claiming that you’ve won a prize. Never trust them and do contact Jombazzar Customer Service immediately.
• Set a strong password and Jombazzar PIN number
• A unique password and Jombazzar PIN number will help to keep your account secure. Changing them periodically also provides an added layer of security.
• A strong password would:
• Consists of at least 8 characters.
• Consists a mix of numbers, symbols (e.g. !@#$%^&*), uppercase and lowercase letters.
• For both password and Jombazzar PIN number, ensure that you:
• Do not use your personal name, username, or date of birth.
• Do not use consecutive characters, such as “abcd” and “0000”, or keyboard sequences such as “qwerty” and “147852”.
•  Access your Jombazzar account and transact only via the official Jombazzar App/Website

• Always double check links and ensure that they belong to our official Jombazzar website at https://jombazzar.my. Never trust anyone who directs you to make transactions outside the official Jombazzar platforms.
• Scammers may send you links that look similar to the official Jombazzar website and ask you to share personal information or download a file.
• Jombazzar will never ask you to download anything or log in to any website other than the official Jombazzar website.
• Keep your account information up to date
• Ensure your account information, such as phone number and email address, are up to date. This is important as you will receive important information, such as One-Time Password (OTP), and updates from Jombazzar via your phone number/email.

• Kindly refer to the guide below for basic troubleshooting steps you can attempt should you encounter any bugs or technical issues. Please note that these steps are meant to be done individually.
• Technical Issues on Jombazzar via Web Browser
  • Clear web browser cache
  • Try to use different web browsers (e.g Chrome, Firefox, Opera, Safari etc.)

• All trademarks, service marks and trade names (e.g., the Jombazzar name and the Jombazzar logo) are owned, registered and/or licensed by Jombazzar.
• Jombazzar reserves the right to monitor your use and to alter or revoke this license or your access to the Content at any time and for any reason. Jombazzar reserves the right to take down any Content in violation of these terms or Jombazzar’s intellectual property rights. Jombazzar allowing you this limited use does not constitute a waiver of any of Jombazzar’s rights to the Content.
• Outside of the specific usage rights granted to you by Jombazzar in connection with the Platform, you agree not to use, copy, edit, translate, display, distribute, download, transmit, sell, create derivative works of, or in any way exploit any Content, including User Content (unless it is your own User Content that you legally post on the Platform), without Jombazzar’s prior written consent. Unauthorized use of the Content may constitute a breach of copyright, trademark or other intellectual property laws and may subject to account suspension.
• If your account was temporarily suspended due to misuse of Jombazzar Logo. Please replace your shop logo immediately and follow our Shop Logo Policy and proceed to submit for an appeal to reactivate your account

• Phone number verification is important as Jombazzar strives to ensure all users are actual users.
• Buyers will only be able to initiate a chat with the seller or place an order after they have successfully updated their phone number.
• Verification code will be sent to your mobile number for registration and you will only be able to purchase upon completion.
• If you are a seller, you are only be eligible to list and publish your products to your store for buyers to buy after you have registered your mobile number.
• Ultimately, we want to create a safe and positive community here at Jombazzar!

There are three elements of a product review:

• Text
• Image (up to 5 per review)
• Video (1 per review, from 3 to 60 seconds)
• Images or videos provide a richer product review that can help potential buyers during their purchase, as they show what the product is like in real life. You can capture an image or video directly using the Jombazzar App, or upload them from your photo album.Here are some guidelines to take note of when creating a high quality product review.
• DO’S:
  • Include image(s) or video(s) of actual product received. Showcase the product from different angles to help give other buyers a clearer visual representation of the product.
  • Write a truthful review based on your experience with the product and/or seller’s service.
  • Provide detailed feedback about product (quality, quantity, packaging) and/or seller’s service (shipping, attitude, customer service). You can share about whether the product met your expectations, or how well it matches the product description on the listing.
  • Use respectful language.
• DON’TS:
  • Use language or media that are offensive.
  • Use language or media that are irrelevant to the product or seller’s service.
  • Upload blank/blacked out images or videos that are irrelevant to the product.

Any reviews that do not adhere to product review guidelines will be removed by Jombazzar

Jombazzar is committed to protecting the data of our users and complying with all applicable data protection and privacy laws.

Below is a brief overview of how we collect, use and protect your personal data. It is very important to us to ensure that everyone using Jombazzar has a safe and secure experience and understands how their personal data is collected and processed.

What data do we collect?

• We collect the personal data you provide to us, including but not limited to:
  • Your name
  • Email address
  • Telephone number
  • Payment information
  • We also collect information associated with the browser, applications, and devices you use to access our services, as well as information about how you use our services and interact with the Jombazzar platform.

For a more detailed list of the information collected, please refer to our Privacy Policy.

• How and why do we use the personal data provided?
  We may process your personal data for a number of reasons, including but not limited to

• • Communicating with you
  • Administering your Jombazzar account
  • Processing your transactions
  • Improving our platform and services
  • Informing you of relevant updates
  • Personalizing your use of our services
  • Answering your queries
  • We also process your personal data in order to help us comply with the law, to manage our systems and finances, to conduct investigations, and to exercise legal rights.
• For more information about the purposes for which we use the data provided, please refer to our Privacy Policy.
• Who can access your personal data and why?
  • We limit the disclosure of your personal data to others. However we occasionally do need to disclose your personal data to certain third parties for legitimate business and legal purposes. These third parties include, without limitation,
  • Jombazzar’s affiliates and related companies
  • Third parties that support or help administer our business and provision of services to you
  • Relevant public agencies and authorities

For more detailed information about how Jombazzar may share your information with outside parties, please refer to our Privacy Policy.

• Transfer of your personal data

Your personal data and other information may be transferred to, stored, or processed outside of your country. In most cases, your personal data will be processed in Singapore, where our servers are located and our central database is operated. Jombazzar will only transfer your information overseas in accordance with applicable privacy laws.

• Updates to our Privacy Policy

Please note that as technology, law, and our business evolve, we may need to update our Privacy Policy from time to time. Accordingly, we reserve the right to amend or update our Privacy Policy, and we encourage you to regularly review this notice and our Privacy Policy.

• Your rights over your personal data
  • If you have shared your personal data with us, you have a right to:
  • Ask us what data we have about you
  • Ask for changes or updates to be made
  • Request to have your personal data deleted

If you do not want us to collect the your personal data, you may opt out at any time by notifying our Data Protection Officer in writing. Note, however, that opting out or withdrawing your consent for us to collect, use, or process your personal data may affect your use of Jombazzar’s services. This can be done by contacting us using the email address: hello@jombazzar.my

Signing up as a Jombazzar merchant

• After filling up required information & submitting all relevant documents on the Seller Registration Page, the Jombazzar team will reach out within 7 working days to finalise the terms of partnership.

Jombazzar supports a total of 8 payment options:

• Credit / Debit Cards
• Online Banking
• GrabPay
• TnGeWallet
• Installment Plan (subject bank offers)
• Buy Now Pay Later
• Credit / Debit Cards

Jombazzar only supports locally issued Visa / Mastercard / AMEX

• Online Banking
  Orders can be paid via CIMB Clicks, Maybank2u and etc and get updated within minutes for fast and secure payment service.
• Installment Plan
  An installment plan payment method can only be made with Maybank / Public Bank credit card with a combined checkout of more than RM500 with eligible sellers. (subject to availability)
• Buy Now Pay Later
  Payment service that allows you to consolidate your purchases on Jombazzar on a monthly basis. Option to spread out repayment to 4 monthswith a small processing fee of 1.5% of the total order amount & MYR1.50 administrative fee per transaction

It is safe if the medicine/health supplement falls under the categories allowed for sale. Jombazzar allows the sale of over-the-counter medicines and health supplements that fit the National Pharmaceutical Regulatory Agency description.

However, you should be wary of, and avoid buying these types of medicines:

• Prescription medicines
• Regulated medicines (without an online sales license)
• Health supplements with misleading, deceptive or false claims
• Illicit drugs that are illegal to manufacture, sell, or use.

Here are some ways to tell whether it is safe to buy the medicine/health supplement on Jombazzar:

• Complete and untampered packaging
  • Based on the product image, the contents of the medicine/supplement are well-sealed with no signs of tampering.
  • Text and colours of the medicine/supplement are clearly printed and match images from the official manufacturer.
  • Make sure there are no spelling or grammatical errors in the packaging print.
• Clear expiration date in Product Description
  • You should be able to find an expiry date either on the product image or within the Product Description.
• Registered license
  • Check if the seller has listed an official license
• Verifiable details
  • Check for the manufacturer’s address
  • If there is a QR code, check that it links to the manufacturer’s official website.
• To further confirm, check out the National Pharmaceutical Regulatory Agency registers for health products and services.
• If you come across any product that you suspect is fake or illegal to be sold on Jombazzar, you can Report this product on its product page, via the email at hello@jombazzar.my

Currently, we support online banking payment services through:

• HSBC Online
• Affin Bank
• Maybank2u
• Agrobank
• Ambank
• Bank Islam
• Bank Rakyat
• Bank Muamalat
• Alliance Bank (Personal)
• CIMB Clicks
• MyBSN
• Hong Leong Connect
• Kuwait Finance House
• OCBC Online
• Public Bank
• RHB Now
• Standard Chartered Bank
• UOBShould the demand for such services arise, other banks may be opened in the future for online banking payment method.If your current bank does not support online banking payment method, you may try some other payment methods that are mentioned above.

• For orders paid via credit card instalment, your refund will be credited to your credit card within 7 to 14 working days, depending on the issuing bank. You will be able to view the amount on your monthly credit card billing statement.
• If your refund is still being processed but your first installment is due soon, you will still need to pay your first installment first. The amount paid for your first installment will then be credited back to your credit card once your refund has been processed.
• In the event where your refund is not reflected in your credit card billing statement within the month of your return/refund request, it may be reflected in the following month’s statement instead. You may contact the bank for more details on the refund.
• For orders with multiple products paid with credit card installment, it is possible to request return/refund for one product only. Simply submit a return/refund request for the product as per normal and Jombazzar will adjust your monthly installment amount accordingly based on the remaining products.

• You can use your voucher codes by entering it before making payment for these transactions at the payment page.

Troubleshooting

• If the voucher code cannot be selected for use, try the following:
• Confirm if you have entered the voucher code correctly
• Check how you can modify your purchase to fulfill the terms for usage, including product type, payment/shipping options, minimum spend.
• If you just used the voucher code on an unsuccessful transaction, try again in 15 minutes. Learn more about using voucher codes on cancelled orders.
• If you’re still unable to use your voucher code, it may be due to these reasons:
• Your voucher code may have expired.
• Your account details do not match the criteria for users who can use the code. For example, the voucher code may be for new users only.
• You have already used the voucher code on a successful transaction.

The voucher might have been fully redeemed as some voucher codes have usage quotas

• Voucher codes, commonly known as promotion codes, are a string of letters and numbers that you can use to get a discount on various Jombazzar transactions. As each voucher code is linked to a voucher, you won’t need to remember the voucher code if you’re claiming the voucher within the Jombazzar platform.
• However, sellers or Jombazzar’s partners may sometimes share voucher codes via other non-Jombazzar platforms. To use these voucher codes, you’ll have to copy the code and enter it as you’re completing your transaction.
• Whether a voucher code can be used for online and/or offline transactions depends on its terms and conditions. Please read the T&C to understand more.

Terms

• All terms and conditions for vouchers Important notes:
  • All voucher codes can only be used ONCE. A voucher code is considered used if the transaction is successful.
  • Jombazzar reserves the right to change these terms and conditions at any time without prior notice.
  • Jombazzar reserves the right to cancel any orders/benefits if fraud or similar activity is suspected.

If you’re unable to use the voucher after fulfilling all terms and conditions, contact Jombazzar Customer Service for further assistance.

• Delivery time may range from 1 to 25 working days, depending on the nature of your order, your location, the logistics partner, and when your order was picked up by them. This calculation excludes public holidays and the logistics partner’s non-working days.

• Refunds for successfully cancelled orders will be processed immediately, based on the payment method used. The refund process and time period are different for each payment method:
• Credit Card/Debit Card/Credit Card Installment
• Payment will be credited to the card used within 7-14 working days, depending on the card-issuing bank.
• Online Banking
• Payment will be credited to your account within 72 hours subject to respective bank’s terms & conditions.

Jombazzar lets you pay by installments with the following 2 methods:

• BNPL
• Credit card installments
• BNPL
  • Short for Buy Now Pay Later, BNPL is a Buy-Now-Pay-Later payment method offered by a third-party service provider. You can use BNPL if you fulfil theterms. You can make a purchase immediately and pay for it as installments across a 4 months.
• Credit card instalments
  • You can pay by installments with your credit card if it is issued by the banks/card providers that support instalment payments on Jombazzar.

• If you can’t check out with your credit/debit card, it may be due to transaction limits, card errors, unaccepted cards, or restrictions due to card misuse. Read on to find out how you can resolve the issue.
• Transaction Limits
  There is a maximum transaction limit for credit/debit card purchases. You can try alternative payment options such as Jombazzar to complete your order.
• Card errors
• Card not showing. If a new card you have added is not showing, close and reopen your Jombazzar App.
• Incomplete payment. If your payment process was incomplete, check with your bank to see if the amount was deducted before making another payment attempt. Alternatively, you can contactJombazzar Customer Service for clarification.
• Card not accepted on Jombazzar. Overseas cards and cards issued by certain banks aren’t accepted on Jombazzar. Check if your card is accepted on Jombazzar.
• Restrictions due to card misuse
  Credit/debit card payments are subject to transaction policies by card providers. If your credit/debit card is suspected of violating the policies, you will not be able to check out with it on Jombazzar. Try another card if you have one. Or, you can contact Jombazzar Customer Service if you think that the error is not due to any suspicious activities.

Below are the general terms and condition that applies to ALL vouchers and promo code (unless stated explicitly in it’s terms and conditions):

• All promo codes can only be used ONCE in successful transactions.
• All promo codes can only be used for purchases under Jombazzar Terms of Use.
• Promo codes in collection banners are only applicable to products in the respective collection pages, unless stated otherwise.
• Jombazzar reserves the right to cancel any orders with invalid usage of promo codes.
• Jombazzar reserves the right to change these terms and conditions at any time without prior notice.
• Each unique promo code is limited to one purchase per person, per household.
• Jombazzar reserves the right to cancel any orders/benefits if fraud or similar activity is suspected.

• Shipping Fees is the cost for seller to deliver the parcel to a buyer. As sellers will prepare their own parcel, if you buy from different sellers, it will be shipped from different places to you. Thus you will receive one parcel from each of the seller you purchased from the checkout.
• If you are buying multiple products from the same seller in your checkout, you will only be charged shipping fee once.
• For example, if buyers buy product X (shipping cost RM5), Y (shipping cost RM6), Z (shipping cost RM7) from the same seller, the total shipping cost of the order will be RM7.
• The same example applies where if buyer buys 10unit of product X, they will only be charged RM5 of shipping fees and not RM5 X 10 for the same reason discussed above.

• It is very simple to pay using Online Banking.
• Choose a product to purchase > Click on ‘Check out’ (in Shopping Cart) or ‘Buy Now’ in product page > Select Payment Option > Select Online Banking >And choose from the list of banks available.
• Once done, you then will be redirected to Online Banking page to login to your selected bank to complete your transaction.
• Once your payment is completed you will be redirected back to the Jombazzar’s confirmed page. You are now ready to receive your order!
• Click on ‘Check Out’, then choose your Payment Option.
• Select your preferred bank to pay with and Confirm.
• Once you have chosen your bank, proceed to click Place Order and you will be prompted to the bank page.
• You will be notified once your payment is successful.

• During checkout, you will be able to choose a payment option after confirming your address and shipping method.
• If it is your first time using credit / debit card payment, click on “Add New Credit / Debit Card” and enter your card details on the next screen.
• Kindly note that once you’ve added your credit card details, One Time Password (OTP) may not be required for future transactions. Rest assured that your credit card information is kept safe and confidential with our service provider.

Which mobile number will the Maybank2u TAC code be sent to?

• The 6-digit TAC will be sent to the mobile number that is registered with your Maybank2u account.

I did not receive the Maybank2u TAC code, what should I do?

• If you did not receive TAC code, kindly  check your mobile connectivity as you may have mobile coverage issues in your area. Otherwise, please request another TAC or contact Maybank’s customer support team at 1-300-88-6688.

Is the same TAC code required each time?

• TAC is required when you purchase more than RM250.00 in the same day only if you set up a limit as RM1000.00.

• You can choose the courier company you want to ship the items to your doorsteps when you buy from Jombazzar. Do note that this will be subjected to individual sellers whether they enabled the courier company shipping option to their store.

• You can choose the courier company you want to ship the items to your doorsteps when you buy from Jombazzar. Do note that this will be subjected to individual sellers whether they enabled the courier company shipping option to their store.

• Bank account verification is required to ensure that your withdrawal is carried out with your consent and reduce the risk of any fraudulence activity towards your monies and / or account.Kindly note that bank account verification will take 24 hours before users can withdraw Jombazzar balance into their bank account.

• The vouchers and promo codes can be reused under 2 conditions:
  • You cancel the order before making payment.
  • Your payment failed and order was cancelled.
• If your order had been cancelled without payment, the voucher code will not be used.
• However if your order had been paid but was refunded due to seller’s cancellation, request for refund and etc, please do inform us with your voucher used and your order ID for us to assist you further.

• Rest assured that without your password, no one will be able to purchase or withdrawal your Jombazzar balance. Please change your password for your Jombazzar account immediately. To safeguard your Jombazzar account, please do the following steps:
• Step 1: Contact our Customer Service immediately.
  • Contact customer service team to block your Jombazzar account temporarily. You may be requested to share the reason behind the account blocking request.
  • Upon a successful identity verification by Customer Service team, Jombazzar will temporary block your Jombazzar account.
  • You will be required to contact Jombazzar customer service team again to reactivate your account after.

• Step 2: Contact your mobile service provider.

• • Call your service provider to block your SIM card immediately to avoid any OTP request to reset your PIN.

• After the completion of an order, payments from buyers will be reflected on you Seller Center. This then will be credited to your added bank account automatically or manually once:
  • Buyer confirms order has been received
  • Jombazzar Guarantee Period ends
• Do note that delays may occur for our system to update the actual shipping fees for each order which can affect the payout process.
  • Under said situation, please allow usup to 7 working days to follow up with the relevant Jombazzar Supported Logistics provider on the affected order(s) before payment is released to your Seller Wallet.
  • Your payment will most likely be released in batches within these 7 working days.

• These are the fees that a seller may incur when selling on Jombazzar:
  • Transaction fee–10% of sales value will be charged to all Jombazzar sellers on successful orders. This fee includes payment gateway charges.

• JomLive is a feature that allows sellers to host your own interactive livestream session in order to promote your shop and products directly to your buyers. Kindly note that you may only use JomLive as a seller.
• Buyers will be able to interact with you via chat in real-time to find out more about your product and purchase these products directly while watching your livestream. By interacting with your buyers, you may be able to better understand their needs and create an enhanced shopping experience for all parties involved.
• Most sellers who already have products in their shop will already be eligible to participate in JomLive. However, you may write us to via email for registration. You registration may take up to 5 working days to be approved. Do ensure you have good Internet connection as well as a decent camera (most mobile phones work fine!) for you to perform your very own Live Event on Jombazzar.

• To help buyers find and compare items easily on Jombazzar, we strictly prohibit the following practices to manipulate search results and gain unfair ranking.
• Keyword spamming
  The use of irrelevant or excessive number of search terms in the title or description of your product listings.
  Examples of keyword spamming:
  • Nike Adidas Puma Reebok Under Armour Running Shoes
  • Skirt dress pants shoes
  • Apple iPhone 6s (not Samsung, Nokia)
  • Apple iPhone 6s Apple iPhone 6s Apple iPhone 6s Apple iPhone 6s Apple iPhone 6s
• Misleading Pricing
  Listing products at extremely low or high prices in order to manipulate search results or to advertise for products that are not intended for sale.
• Duplicate Listings
  Listings are considered duplicates if they feature items that have no significant difference between them. Jombazzar uses name, description, condition, photo, price, category, variations and other areas of a listing to determine whether it is a duplicate. Therefore if you have listings that are highly similar, it is best for you to put it as a variation instead.
  Failure to do so will result in your spam listings being banned or deleted. In addition, your normal listings may be deboosted or your account may be frozen.

• Jombazzar only allows products and services that are in accordance to Malaysian Law and of various Governmental Organisation such as Ministry of Health, Ministry of Communications and Multimedia and others. This is to ensure all Jombazzar users can safely and fairly make their purchases without bias.
• Here is the list of prohibited product examples:
  • Narcotics
  • Cigarettes
  • Exotic Animals
  • Wildlife products
  • Weapons
  • Stolen Goods
  • Stocks
  • Prohibited Food
  • Unlicensed Medicines
  • Sexually Explicit Content
  • Sexual Services

Jombazzar takes Intellectual Property (IP) protection seriously and does not condone the use of IP in any manner that is contrary to applicable law.

It is each seller’s own responsibility to ensure that the products listed and the contents of listings, including product images and descriptions do not infringe IP rights owned by any other party. Some common examples of infringement are:

• Trademark Infringement: Unauthorised use of any trade mark, trade name or trade dress in which another party has rights, or any element confusingly similar to such trade mark, trade name or trade dress, in relation to a listed product, its packaging or the product listing.
• Copyright Infringement: Unauthorised use of copyright-protected content, such as images and descriptions, in relation to a listed product, its packaging or the product listing.
• Industrial Design Infringement: Unauthorised use of a registered design, or a design substantially similar to a registered design, in relation to a listed product.
• Patent Infringement: Unauthorised use of a patented invention in relation to a listed product.
  • ”Unauthorised use” refers to the use of IP without any consent, license or authorisation from the relevant IP owner.  

If you would like to file a notice of infringement, please write to us via email at hello@jombazzar.my

Jombazzar will consider each Intellectual Property Rights (IPR) Complaint seriously and work collaboratively with the IP owner or its authorised agent towards an expeditious resolution of the complaint.

Do note that in order to assist us in protecting your rights, we would require sufficient and valid supporting documentation that prove the existence and ownership of the claimed rights in the relevant jurisdiction and that the specific listings complained of constitute or contain an infringement of the said rights. For more details, please refer to Section 8 of Jombazzar’s Terms of Service.

• For buyers:
  Buyers often refer to product reviews before making a purchasing decision. Honest, accurate product reviews can give other buyers useful information about the product before making a purchase.

  To ensure all product reviews are of good quality and relevant to the product listing, Jombazzar removes product reviews that contain content (text and/or images and video) that is:

  • Abusive, vulgar or otherwise objectionable
  • Not relevant to the product or the service provided by the seller
• For sellers:
  Responding to buyers’ product reviews reflects well on your customer service and accountability.

  If the buyer writes a negative review for your product, you should politely answer the buyer’s complaints and offer follow up service. Responding to a review rudely will deter potential buyers from purchasing your products in the future.

  In order to provide a pleasant shopping experience, Jombazzar removes responses that contain content that is:

  • Not relevant to the product or the review from the buyer
  • Abusive, vulgar or otherwise objectionable